Sign up to get our FREE email news bulletins.

 

stats

   
 


Useful Information


 

Emergency What to do in an emergency in the UK?  The section below will provide you with some helpful information with useful contact links and numbers to contact the emergency services within the Liverpool City Region.

 999 & 112 Service



999 SERVICES:- AMBULANCE, FIRE, Police, COASTGUARD, MOUNTAIN RESCUE

THE 999 service is the number you call within the UK to contact any emergency service when you have a life-threatening situation. The 999 service is FREE number to call. You must only use it in a real emergency, if someone is seriously ill or injured, and their life is at risk, if you have a fire, or a  crime is being committed.

If you call 999 for the "Police," it must only be used for a situations that are immediate threat of use, of violence; a serious offence is in progress or has just been committed. Someone is in immediate danger or harm; property is in danger of being damaged or a serious disruption to the public is likely.

If you require an "Ambulance" for a someone is seriously ill or injured, that you requires emergency medical help. if you are not 100% if the situation is a non-emergency you can call:- 111.

If you require the "Fire and Rescue Service" in an Emergency, always ask for Fire Service. As with the other services, only use 999 for this service if in a  situations that are immediate threat  to life and property. You can call them for flooding, fire and car accidents, plus other rescore situations.

As Merseyside is a coastal area, 999 can be used to contact the Coastguard in an emergency. If you find yourself in an emergency situation or spot someone else in difficulty on the water, be it on a river or a lake, you should ask for:- "Coastguard." The Coastguard will then task the Lifeboat or other emergency services to assist you.

"Mountain Rescue" on Merseyside the equivalent within the Liverpool City Region is Lowland Rescue, but these will be tasked though the other services on Merseyside.

If you have a hearing or speech impairment, use the textphone service:- 18000.

Or text us on 999 if you’ve pre-registered with the emergency SMS service.

British Sign Language (BSL) users please use the 999 video relay service where an interpreter will help you

All 999 calls are recorded. They are recorded so that they can be played back if clarification is needed and are sometimes used as evidence in Court cases. No warning is given that the calls are recorded as this would obviously cause delay in an emergency situation..

If you call the number for another reason, it is considered abuse (if you do it intentionally) or misuse (if you do it accidentally). Abuse of the emergency number is a Criminal Offence.

Silent 999 calls

If you're in danger but you can't talk on the phone, you should still call 999, depending on whether you're calling from a mobile or a landline, please then follow these instructions...

Silent Call 999 from a mobile...

If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the Police.

Pressing 55 only works on mobiles and doesn't allow the Police to track your location.

If you don't press 55 your call will be ended.

Silent Call 999 from a landline...

If you don't speak or answer questions and the operator can only hear background noise, they'll transfer your call to the Police.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.

Calling 999 from a landline automatically gives the Police information about your location

REMEMBER - that the 911 emergency number doesn't do anything in the UK!


 

NHS 111 Service

THE 111 NHS service is a FREE non-emergency service number in the UK, that you should call if you think you need to attend A&E for an urgent, but not serious or life-threatening medical need.

You can also use the service should you wish to speak to someone if you need to:- discuss complex medical problems, discuss worries about a long term condition, get information on how to get end of life care, and to report a death.

The service is only able to give you advice if you are in the UK only.

It is available 24 hours a day, 7 days a week!

The 111 NHS service is able to send an Ambulance for you should they feel, after talking to you, that you require urgent emergency medical help.

The free service can also refer you to an urgent care service, refer you to another healthcare professional (such as a GP or dentist).

Sadly, external agencies, such as us are not part of the NHS, so we are not able to help you though the 111 service, but we do strongly suggest you make a note of this number.

By call thing the 111 service for non-life-threatening medical needs and not calling 999, you help to reduce the strain on the UK's 999 services and help to keep the Ambulance service free to respond to life-threatening medical emergency.

Only call the 999 number in an emergency, that is life-threatening.

It is worth adding, you can also use the NHS 111 online service if you can't call them!
 


A&E Hospitals within the Liverpool City Region

A&E means Accident and Emergency Departments. All A&E listed below are open, 24 hours a day, 365 days a year, including Christmas Day and bank holidays!

Southport and Formby District General Hospital
Address:- Town Lane, Kew, Southport, Merseyside, PR86PN
Will admit:- Adult Only
Open:- 24 hours
Phone:- 01704547471
 


Whiston Hospital Emergency Department
Address:- Whiston Hospital, Warrington Road, Rainhill, Prescot L355DR
Will admit:- Adults and Children
Open:- 24 Hours
Phone:- 01514261600
 


Royal Liverpool University Hospital Emergency Department
Address:- Prescot Street, Liverpool, Merseyside, L78XP
Will admit:- Adults and Children
Open:- 24 Hours
Phone:- 01517062000
 


Alder Hey Children's Hospital
Address:- Prescot Road., Liverpool, L14 5AB
Will admit:- Children
Open:- 24 hours
Phone:- 01512284811
 


Aintree University Hospital
Address:- Lower Lane, Fazakerley, Liverpool, L97AL
Will admit:- Adults and Children
Hours:- 24 hours
Phone:- 01515255980
 


Ormskirk District General Hospital Emergency Department
Address:- Wigan Rd, Ormskirk L39 2AZ
Will admit:- Adults and Children
Phone:- 01695577111


Arrowe Park Hospital
Address-: Arrowe Park Hospital, Arrowe Park Rd, Upton, Birkenhead, Wirral CH49 5PE
Will admit:- Adults and Children
Open:- 24 hours
Phone:- 01516785111

 

Police 101 Service

THE 101 service is the number you call within the UK to contact any non-emerge Police calls, that do not need an immediate response.

This service is available 24 hours a day, 7 days a week.

The 101 number can be used to report any non-emergency crimes, such as reporting untaxed / stolen vehicles and pass on information about suspected drug dealing, as some examples. But, if the crime is taking place, call:- 999.

On Merseyside and throughout the Liverpool City Region the Police Force is Merseyside Police. They can also be contacted online:- Merseyside.Police.UK.

You can also use Crimestoppers, who are a UK charity in you want to report something anonymity, and they can be contacted on:-  0800555111 or by going to:- CrimeStoppers-UK.Org, but again, only use this service is the crime is not taking place!


British Transport Police

The British Transport Police is the national Police Force for the railways within the UK.  In an emergency call 999 and ask for Police. For non emergency issues you can contact them on:- 0800405040, or text:- 61016 for non-emergency enquiries.   You can also get more information online at:- BTP.Police.UK.


UK Anti Terrorism Hotline

Call the UK Anti Terrorism Hotline on:- 0800789321, if you've seen or heard something that you think could suggest terrorist activity.


What to do if you smell gas?

If you can already smell gas and/or think there could be a leak, you should call the National Gas Emergency Service immediately on:- 0800111999 . This number can be called for FREE at any time of the day or night.

You will also find gas safety advice online at:- NationalGas.Com and CadentGas.Com.


Electrical Emergency Help Line?

What to do in an emergency?

If you spot a potential hazard on or near an overhead electricity line call the 24 hour FREE phone Electricity Emergency Helpline on:- 0800404090.

Follow these steps:-

  • Do not approach any hazard, even at ground level - keep as far away as possible.
     

  • Warn anyone in the area to evacuate or stay away.
     

  • Call the National Grid on:-   where the emergency is. If you don't know you can describe the area or look for road signs
     

  • Explain what's happened and what you can see.
     

  • Give your name and phone number..

More information about reporting Electrical infrastructure issues can be found online at:- NationalGrid.Com.

Experiencing a power cut?

You can call:- 105 in Great Britain to report a power cut!


RSPCA = The Largest Animal Welfare Charity in the UK. Report cruelty or neglect online at:- RSPCA.Org.UK.



Travel  We hope the contact information below will provide you with some helpful information that can get you around the Liverpool City Region.

Railway Services

Merseyrail
Northern
TransPennine Express
Avanti West
London Northwestern (LNR)
Transport for Wales
East Midlands
Networkrail
National Rail (Rail Delivery Group)

Main Liverpool City Region Bus Services

Arriva North West
Stagecoach
National Express
Mega Bus

Mersey Tunnels...

Both The Wallasey - Kingsway Tunnel and Birkenhead -Queensway Tunnel (New Tunnel) are both toll services. They are run by Merseytravel. For more information please  visit:- MerseyTunnels.Co.UK.


The Runcorn Bridges...

Both the Mersey Gateway Bridge and Silver Jubilee Bridge are toll routes run by Merseyflow. The costs for crossing the two bridges vary for different types of vehicles, and there are various special discount packages available and several ways to reduce your journey cost. We strongly suggest you visit:- Merseyflow.Co.UK/Toll-Charges for more information. For updates you can go to the Merseyflow Twitter account.


Mersey Ferries...

The iconic Mersey Ferries offer a great option for cross river travel; with regular commuter services each weekday morning and evening, alongside River Explorer Cruises during the day.  Information about the Mersey Ferries can be located on the dedicated website and updated service information can also be seen by following them on:- Twitter.



Airports...

Liverpool is connected to the world via John Lennon International Airport, which is less than 20 mins from the City Centre.

Several regular bus services to Liverpool City Centre operate from outside the terminal building, including the regular 500 Service operated by Ariva. Manchester Airport is less than 1 hour from Liverpool City Centre and is served by its own Rail Station, with services operating from here to Manchester Piccadilly and some Liverpool Stations, including the main Liverpool Lime Street. up to date information about flights and how to travel to the City from either airport can be found on their websites.


E-scooters...

E-scooters and E-bikes operated by Voi are available for hire throughout Liverpool City Centre and surrounding suburbs, with parking zones at key transport hubs like bus and Rail Stations. Vehicles can be located and unlocked by downloading the Voi app. Follow on:- Twitter and on the official website.




Local Government  The website links to the 6 councils that make up the Liverpool City Region Combined Authority are as follows:-



Halton Borough Council

Website:- Halton.Gov.UK.


Knowsley Borough Council
Website:- Knowsley.Gov.UK.

Liverpool City Council
Website:- Liverpool.Gov.UK.

 




Sefton Metropolitan Borough Council
Website:- Sefton.Gov.UK.

St Helens Borough Council
Website:- StHelens.Gov.UK.

Wirral Metropolitan Borough Council
Website:- Wirral.Gov.UK.
 

Find out who your local MP is and how to contact them...
Parliament.UK
 

 
If you can suggest any services or links that should be added to this section, please do let us know...

News24@MerseyReporter.Com
 

Please support local businesses:-
  Get your business noticed

Our aim is to provide you not only the current news, but also to help promote our local areas diverse and rich history, our innovative businesses, along with our amazing culture. We can only do this with your help and support though advertising. Fine out how you can get your business advertised on here and help you business get seen.

Send email
Get your business noticed

Our aim is to provide you not only the current news, but also to help promote our local areas diverse and rich history, our innovative businesses, along with our amazing culture. We can only do this with your help and support though advertising. Fine out how you can get your business advertised on here and help you business get seen.

Send email

This is a live image that reloads every 30 seconds.

Post Office Ave - Southport - Merseyside - England

img

Weathercam - Liverpool City Region - UK


Get your business noticed

Our aim is to provide you not only the current news, but also to help promote our local areas diverse and rich history, our innovative businesses, along with our amazing culture. We can only do this with your help and support though advertising. Fine out how you can get your business advertised on here and help you business get seen.

Send email
Get your business noticed

Our aim is to provide you not only the current news, but also to help promote our local areas diverse and rich history, our innovative businesses, along with our amazing culture. We can only do this with your help and support though advertising. Fine out how you can get your business advertised on here and help you business get seen.

Send email
     

Please support local businesses like:-

 

 

Empire Resyaurant - Southport - Merseyside
 

This online newspaper and information service is regulated by IMPRESS, the UK Press Regulator.

This online newspaper and information service is regulated by IMPRESS the independent monitor for the UK's press.

This is our process:-
Complaints
Policy - Complaints Procedure - Whistle Blowing Policy


We are a local independent business like you...
Help keep our access to our websites free by advertising your business.

Click
here for more information!

Help us to continue to support the community...

This is a live image that reloads every 30 seconds.

Post Office Ave - Southport - Merseyside - England

The Kings Plaice
 

 
Tracking & Cookie Usage Policy - Terms & Conditions
 
 
 

All rights reserved - Copyright © 2013- PBT Media Relations Ltd.  Data Protection Registration number:- ZA091469